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100% Guarantee if your tour does not run, you don't pay : If for any reason the activity does not happen due to bad weather conditions or due to technical issues, we will arrange an alternative activity for you or offer you a full refund.  Travello.compays its operators only after you have redeemed your voucher.

Expert Assistance: If you need to contact us we are here to help. If you have any queries with your booking or you need to get in touch for any reason, please feel free to contact us via live chat, phone, email or fill in our online contact form.

We have been offering great experiences at backpacker prices since 2014. Our reviews are not filtered, edited, or deleted simply because they are negative or are lower-rated. If for any reason, you aren’t over the moon with your experience, we want to hear about it! We will go the extra mile to make it right!

If you have a valid refund request - When you request for refunds we will action your refunds within 48 hours. All refund amounts will be based on individual advertisers refund policy. When a refund is processed please allow 4 to 5 working days for the refund to show up on your statement (standard bank processing times).