Terms and Conditions

Website Disclaimer

Welcome to our website. www.travello.com is owned and operated by Travello Pty Ltd, ABN 80 600 440 953, located at 121 Newmarket Road, Windsor 4030, Australia. All purchases made by you via this website will show up on your credit card as Travello Pty Ltd. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only. We endeavour to ensure and keep the information up-to-date and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose.

www.travello.com does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements, third party websites and any offerings made by the advertisers. Whilst we take reasonable care to monitor our website and provide you with information and access to book various offers, we do not undertake any liability or obligation with regard to the content and you, therefore, use our website and services at your own risk. You need to make your own enquiries to determine if the information, goods or services offered are appropriate for your intended use and suitable for your needs

In addition, www.travello.com shall not be responsible or liable for the statements, conduct or action of any third party advertiser on this website.

Through this website, you may be able to link to other websites which are not under the control of www.travello.com.We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, www.travello.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its contents are the copyright of www.travello.com - © Travello Pty Ltd. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: • You may print or download contents to a local hard disk extracts for your personal and non-commercial use only • You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it in any other website or other form of electronic retrieval system.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.travello.com’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use.

For the purposes of these terms and conditions:

• “Advertiser” means a subscriber or member advertiser who has subscribed and provides Services through our website to the services on the website
• “Services” includes any offer, deal, package, travel experience, tour, or other arrangement provided by any Advertiser
• “Us”, “Our” and “We” refers to and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Amendment of terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.travello.com’s rights and obligations to each other.

Limitation of liability

It is an essential pre-condition to you using our website that you agree and accept that www.travello.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. All bookings made are subjected to operators confirmation and we have the right to cancel this booking and provide you with full refunds - if the operator has no availability. We will not be responsible for any damages arising of such situations and will not be compensating you for same. Please check with us before you book any tours.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.travello.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Delivery and refunds

Delivery and Refunds

All our Services are provided electronically. Members can set up an account after agreeing to Member terms and make a purchase to receive receipt and delivery of an electronic voucher for the purchase of their Services. You can also make a purchase as a guest user from our website, but you will be bound by the same member's terms and conditions.

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation.

Travello's general refund terms are below:

1. All refund requests from the customer are subject to Travello's refund conditions.
2. Travello’s refund conditions can be protected if ‘Refundable Booking’ is purchased on orders.

Standard Cancellation Terms

It is Travello Pty Ltd's company policy that all bookings without ‘Refundable Booking’ are non-refundable. This Refund Policy applies to any product, tour, activity or attraction booked on Travello, Backpacker Deals or associated brands and Whitelabel partners, excluding campervans. The following terms for credit apply:

• If you cancel within the tour operator's terms: the tour operator's cancellation fees apply, and no refund or credit is available
• If you cancel outside the tour operator's terms: customers will be eligible for a store credit only, for 100% of the booking value.
• If the tour operator cancels for weather, maintenance or unforeseen circumstances: customers will be eligible for a store credit only, for 100% of the booking value.

Travello credit will be provided in the form of a unique code and can be used on any attraction, product, tour or activity across all Travello & Backpacker Deals platforms, excluding campervans.

Travello's Cancellation Terms, where applicable, overwrites any Operator's Cancellation Policy in any region. All cancellation requests for any reason, including medical, other than as listed above are at our sole discretion.

Refunds with purchased ‘Refundable Bookings’

Should you have purchased ‘Refundable Bookings’ on checkout, you may be eligible for a refund for the following reasons: Illness/Injury (including Covid), Pre-existing Medical Condition, Pregnancy Complication, Death of Immediate Family, Public Transport Failure, Flight disruption, Mechanical Breakdown, Adverse Weather. Home Emergency, Theft of Documents, Workplace Redundancy, Jury Service, Court Summons, Armed Forces & Emergency Services Recall, Relocated for Work, Changes to Examination Dates.

For ‘Refundable Bookings’ the following terms apply:

• If you cancel within tour operator's terms: customer is eligible for refund if reason is valid and necessary evidence is provided.
• If you cancel outside the tour operator's terms: customer is eligible for refund if reason is valid and necessary evidence is provided.
• If the tour operator cancels for weather, maintenance or unforeseen circumstances: customers will be eligible for a refund if they are unable to reschedule to the available tour dates provided by the tour operator.
• If the reason for cancellation is not valid and/or necessary evidence is not provided, you will not be eligible for a refund and standard terms apply.

All requests will be required to provide the necessary evidence as per the information received post booking. Any declined requests will be notified with reasoning for customer review. Refundable Bookings are not valid for change of mind, booking errors, or no-shows to tours.

Additional Conditions

All cancellation requests must be received by our customer service team by completing the online refund request form – phone, email or chat notification will be not be accepted. Notifications of intent to change or cancel which are made out of office hours are deemed to be received at the time when the office next opens.

Please note if you are using an international credit card, Travello will process a refund in the currency you had purchased the vouchers. We will not be responsible for any currency exchange rates fluctuations or bank fees charged by your bank.

Any change to the date of your booking of the tour/service is dependent on the availability and individual tour operator terms. There are NO REFUNDS on any lost, expired vouchers or in the event you do not attend, miss or are late for the activity or services.

By purchasing, you agree to reconfirm your booking and pick-up time prior to departure as per the details on the order's booking voucher.

Campervan Terms

Campervan orders have their own terms as listed on the campervan website. Strictly no cancellations within 24 hours of pick up.

Best Price Guarantee

All best price guarantees are subject to review and Travello Pty Ltd's discretion.

Marketing Permissions

By purchasing with Travello and its subsidiary companies, you are giving consent to receive email marketing and SMS marketing communications. You are free to opt out at any time.

Links to other website

We may from time to time provide on our website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.travello.com and the owners of those websites. www.travello.com takes no responsibility for any of the content found on the linked websites.

www.travello.com’s website may contain information provided by third parties for which accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, www.travello.com absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.travello.com gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of www.travello.com to bear any entire costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your privacy

At www.travello.com, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. www.travello.com respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. www.travello.com’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third party

www.travello.com does not and will not sell or deal in personal or customer information. We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose your information

www.travello.com may be required, in certain circumstances, to disclose information in good faith and where we are required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of www.travello.com, its customers or third parties.

Exclusion of Competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.travello.com. We expressly exclude and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then we will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

Copyright, Trademark and Restrictions of use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

We expressly reserve all copyright and trademark in our website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only, and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

All images and videos are provided by the supplier of the tours and we are in no way responsible for any copyright claims arising for specific assets provided by the suppliers. If you have any such copyright claims you can approach the provider of the tours or activities.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval system.

Promotion Codes & Vouchers

FLASH50 SMS Sale

The FLASH50 SMS sale is only available for use on the 4 Day Fiji tour. It is available from Friday 17th May until 11.59pm on Sunday 19th May.

Working Holidayer

The Greyhound x Backpacker Deals Working Holiday Maker $200 voucher expires on 31 December 2023.

Campervan Hire Rewards

You will receive $50 rewards code for campervan bookings. This code is valid for 3 months. There is a minimum spend of $350.

No cashback codes, welcome codes or any other promotional codes earned on a tour or experience booking or displayed and used for promotional material on tours or experiences, are valid on campervan or motorhome bookings, nor will you earn cashback for booking a campervan or motorhome.

Referrals

Referral codes are a one-time referral. You will not get duplicate codes for multiple referrals.

Promotion Codes

All Promotion codes and vouchers can be cancelled, amended, or discontinued at any time by Travello Pty Ltd and are at the sole discretion of Travello. Misuse or fraudulent use of codes will result in cancellation.

All vouchers and/or promotional codes distributed by Travello can only be redeemed once across Travello's platforms. If the cost of the transaction is less then the Voucher/Promo code amount, the customer will NOT receive the difference in credit. Promo codes are also not valid to be used in conjunction with any other offers, promotions or campaigns, and only one voucher can be applied per order.

Any review or feedback discount codes will have a minimum order spend of $100.

East Coast Australia tours are eligible for a $50 voucher pass to use. These codes are valid for 12 months.

Our 'Cashback' rewards program works where you will receive a discount coupon to your email inbox once you have made your booking. This coupon is UP TO 10% of the value of your booking, in the currency of payment. This one time use coupon will be emailed to you within 24 hours to be used towards any future tour experience on our website. Cashback is NOT valid on any motorhome or campervan hire. You can not use cashback on a transport option (car/campervan), nor will you receive a cashback reward.

Cashback codes are to be used for future bookings on new products only. Cannot be used to re-book an existing purchase. The cashback is valid for 12 months, and you can only use the cashback code with the same email that was used on the previous purchase to be valid.

The maximum cashback that you will be automatically rewarded is $150 in the currency that you booked your tour in ($1500 tour value) for day tours or $200 in the currency you booked your tour in ($2000 tour value) for multi-day tours.

Minimum spends apply to all cashback codes (value: min spend): 10: 100, 15: 105, 20: 140, 30: 210, 40: 320, 50: 400, 60: 420, 70: 490, 80: 560, 90: 630, 100: 700, 110: 770, 120: 840, 130: 910, 140: 980, 150: 1050, 200: 1400

Welcome Code

The welcome $15 code is only to be used on a tour or experience. This code is not available to be used on campervan bookings.

Whole Agreement

These terms and conditions represent the whole agreement between you and www.travello.com concerning your use and access to www.travello.com’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of unenforceable terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Jurisdiction

This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and www.travello.com that results in litigation then you must submit to the jurisdiction of the courts of Victoria.

Visitor use of website

www.travello.com cannot be held responsible for your choice of advertiser product or service so please conduct your own enquiries into any business, goods, services and any tours or experiences prior to engaging or purchasing. We are at no time responsible for any loss, damage or issues you may have with the Advertiser, package, deal any other offer (‘Services’) you choose and cannot be held responsible for any direct or indirect loss you may suffer as a result of using the Advertiser Services. Whilst we do try to keep our website and information up-to-date, we cannot confirm that the information on any of the third party advertising websites is accurate or up-to-date. By using this website and the goods and services offered through the advertisers on this website, you agree and acknowledge that you do so at your own risk and that we are not liable for any action or inaction of the advertisers.

Last Minute Deals & Top Deals

Last Minute Deals/Top Deals are non-exchangeable for other deals and cannot be refunded. Bookings made prior to the addition of a Last Minute Deals/Top Deals cannot be exchanged or refunded if that tour or activity becomes available as a Last Minute Deal/Top Deal. Last Minute Deals/Top Deals cannot be sold or transferred to another traveller. Travello.com has the right to remove a Last Minute Deal/Top Deal at any time and for any reason. Last Minute Deals/Top Deals shall only apply to the specific deal, route, or location specified on the deal. Last Minute Deals/Top Deals can only be used for the specific date, time, and location as specified on the deal. Limitations to spaces and booking dates may apply.

'Win your tour back' Competition

To incentivise user generated content, a draw will be conducted quarterly (every 3 months) in which eligible customers are able to win the full cost of their tour back in the form of travel vouchers. Customers are encouraged to follow company Instagram accounts and share content of their tour/activity, including but not limited to photos, videos & reels. Every post is an entry in the draw.

The winning entry will be announced via Instagram and showcased across company social media accounts and customer communications.

By posting content in connection with the #winitback, #backpackerdeals and #travello hashtags, customers are providing permission to use their content for marketing purposes.

THE PRIZE

The winner will receive the full cost of their tour back in the form of a one-time voucher. In the case where there are multiple pax in the booking, the value of the voucher will only be equal to one pax. The voucher's currency will be determined based on the currency used to purchase. Products available for redemption using the voucher will be limited to the country of currency. Please read the eligibility section to ensure you understand how this works.

ELIGIBILITY

This draw is open worldwide to all customers of Backpacker Deals & Travello.

To be eligible for this draw, customers must meet the following eligibility requirements:

1. Must have purchased a tour/activity through the company website
2. Follow and tag @backpackerdeals or @travello on Instagram
3. Must mention the relevant tour/activity
4. Use hashtags #backpackerdeals/#travello and #winitback

Doing so will automatically enter customers into the draw win.

Only one customer will be selected to win the prize. In the case of group bookings, the customer whose email is used to complete the booking and the review will receive the prize.

DRAW

• Winner will be drawn based on the quality and uniqueness of the content.
• Winner will be notified directly via Instagram DM or email.

Buy as a gift

Some products on our website are available to purchase as a gift. These orders are to be redeemed within 3 years from the date of purchase.

Vouchers can only be redeemed for tours in the same currency as purchased.

East Coast Competition Terms & Conditions

Eligibility: The competition is open to Australian residents aged 18 years and above.

Competition Period: The competition begins on 28 February 2024 at 17:00 (AEST) and ends on 13 March 2024 at 12:00 (AEST). The winner will be contacted and announced on Backpacker Deals’ Instagram page (@backpackerdeals) on 15 March 2023 at 17:00 (AEST)

Prize Claim Period: The winner must be able to claim their prize and travel on one of the dedicated tour dates from 15 May - 7 August 2024.

Prize: One (1) lucky winner will receive an adventure trip for one (1) on the 3 Week Ultimate East Coast Australia Highlights Tour | Sydney To Cairns Highlights

The prize includes:

• A 21-day/20-night adventure along Australia's east coast, travelling from Sydney to Cairns
• All accommodation: Dorms (13 Nights), Camping (2 Nights), Sailing Boat (2 Nights), Overnight Bus (3 Nights)
• Meals: 4 Breakfasts, 5 Lunches, 6 Dinners
• Take a Sydney city tour to see the highlights
• Stay in Byron Bay with a lighthouse walk & dolphin kayaking experience
• Learn to surf in Surfers Paradise
• Explore Brisbane's South Bank district
• Join the Ultimate Wildlife Adventure at Australia Zoo
• Discover the world's biggest sand island with a 3-day/2-night all-inclusive Fraser Island Tour
• Sail around the Whitsundays with a 2-day/2-night Whitsunday Island Sailing, snorkelling the reef & stopping at Whitehaven Beach
• Visit Cairns & hop aboard a boat for a 1 day Great Barrier Reef Snorkel Trip

*The prize excludes round-trip airfare

Social Media Engagement during the Tour: The winner is required to make a minimum of 3 social media posts during the tour. Each post should showcase their travel experiences and adventures.

In all posts, the winner must tag @BackpackerDeals and use the designated competition hashtag [#BackpackerDealsEastCoast] and [#BackpackerDeals] in the caption.

Rights and Usage of Content:

By entering the competition, participants grant Backpacker Deals the right to repost and share their content on Backpacker Deals' social media platforms, website, and marketing materials.

Privacy:

Personal information collected during the competition will be used for the purpose of conducting the competition and in accordance with the privacy policy.

Publicity:

By entering the competition, participants agree to participate in reasonable publicity if they are selected as the winner. This may include having their name featured on Backpacker Deals' social media and promotional materials.

Liability:

Backpacker Deals is not responsible for any costs, damages, injuries, or losses that may occur as a result of participating in the competition or using the prize.

Disqualification:

Entries that do not comply with the competition's terms and conditions will be disqualified.

Amendment and Termination:

Backpacker Deals reserves the right to amend or terminate the competition at any time without notice.

Governing Law:

The competition is governed by the laws of Australia.

By entering this competition, participants agree to abide by these Terms and Conditions.